Returns & Exchanges

At Dr. Scholl's, we want you to love your shoes, which is why we offer a 30-day window for returns or exchanges on all unworn items in their original packaging. Simply use our online portal to generate a prepaid shipping label and start your hassle-free return process today.

1

Start Your Return

Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

2

Print Your Label

Follow the prompts to select a return reason or exchange size, then download and print your prepaid USPS shipping label provided by our system.

3

Pack Your Shoes

Place your unworn footwear in its original shoe box and secure it inside a sturdy shipping carton, ensuring the printed label is clearly visible on the outside.

4

Drop Off and Refund

Take your package to any authorized USPS drop-off location; once received and inspected at our warehouse, your refund will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing