Frequently Asked Questions
Everything you need to know about comfort, style, and care.
How do I determine the correct size for my shoes?
We recommend referring to our size guide located on each product page. Our footwear generally fits true to size, but we suggest measuring your foot from heel to toe for the most accurate fit.
What is your return policy for worn footwear?
We offer a 30-day return policy for items in their original, unworn condition with all packaging. If you believe there is a manufacturing defect, please contact our customer support team for a quality assessment.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout if you need your items sooner. You will receive a tracking number via email once your order ships.
Are your shoes suitable for specific medical conditions?
While many of our styles feature anatomical insoles and arch support designed for comfort, we recommend consulting with a medical professional for specific orthopedic needs or chronic conditions.
How should I clean and maintain my Dr. Scholl's shoes?
For leather styles, use a damp cloth and mild soap. For canvas or knit materials, we recommend hand washing with cold water and air drying. Avoid machine washing unless specifically stated on the product care label.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and delivery timelines vary by location and are calculated during the checkout process.